Refunds and cancelling
Each of our paid services has its own rule on refunds and cancelling. This page sets out every rule. They are the same rules as in our terms of use, which cover the rest of how our services work.
Last updated: 18 October 2026
Each service’s rule
The Full Preliminary Report and The Promise-Kept Year are priced for each website, at the price shown on the decision page your report links to and on our checkout page. Done for you is priced with you before you buy; a commissioned sector review is agreed with you in writing. Card payments are taken by Stripe.
- Full Preliminary Report, with detailed fixes: you can cancel for a full refund until the full report is first opened. We record when that happens. Once it has been opened you have received what you paid for, and the fee is not refundable. If you start The Promise-Kept Year within 30 days of buying the Full Preliminary Report, tell us and we credit its full price against your payments for The Promise-Kept Year.
- The Promise-Kept Year: a 12-month agreement, billed monthly. It renews automatically for another 12 months on each anniversary unless you cancel before that date. Cancelling stops the next renewal; the monthly payments for the current 12 months still fall due. You can instead pay for each 12 months upfront, at the yearly price shown on the decision page and at checkout. The Promise-Kept Year includes the Full Preliminary Report, and a new Full Preliminary Report whenever a re-audit finds something new. We follow new rules and regulator guidance as they come in, and add checks for them where we judge they can be tested from a website. Each re-audit covers the checks we run on that date: it does not cover every rule that may apply to your business.
- Done for you: a 12-month service bought on top of The Promise-Kept Year. You can cancel for a full refund until we begin work. We confirm in writing, by email, the day work begins. From then on the fee is not refundable. Cancelling done for you does not end The Promise-Kept Year agreement.
- Commissioned sector reviews: we agree the scope, timing and terms with you in writing before we start. A sector review gives its findings as figures across the niche and names no business, and we never give anyone the results for a single site.
How to cancel
To cancel any service, write to us at the address under Contact us below. We confirm every cancellation by email.
Contact us
Write to hello@tolbrook.com with any question about this page, and we will answer it.
These pages are from Tolbrook LLC, a Wyoming limited liability company, 30 N. Gould St. #69780, Sheridan, WY 82801.