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California Attorney GeneralSettlement

Healthline settles claims that its opt-outs and consent banners did not work

$1.55 million

The Attorney General alleged that Healthline.com’s opt-outs for targeted advertising did not work and that its consent banners misled visitors. It also alleged that article titles suggesting a reader’s medical diagnosis were shared with ad partners, and that its advertising contracts lacked the required privacy terms. Healthline agreed to pay $1.55 million, fix its opt-out mechanisms, stop sharing data that links a reader to diagnosis-suggestive article titles, and keep a programme with contract audits.

On 1 July 2025, California's Attorney General, Rob Bonta, announced a settlement with Healthline Media, publisher of Healthline.com, a health and wellness website his office describes as one of the forty most visited in the world. Healthline agreed to pay $1.55 million, which the office called the largest settlement yet under the California Consumer Privacy Act.

The office claimed that Healthline kept sharing readers' data with some advertising partners after those readers had opted out of targeted ads, and that its consent banner did not switch off tracking cookies when a reader unchecked a box. It also claimed that article titles suggesting a reader may have been diagnosed with a serious illness were sent to third parties with data that could identify the reader, and that Healthline's ad contracts lacked the privacy protections the office said they needed.

Beyond the payment, Healthline must make its opt-out tools work, stop disclosing information that links a specific reader to a title suggesting a diagnosis, keep a privacy programme that includes audits of its contracts, and keep its disclosures and privacy policy accurate. Healthline settled; the problems described are the office's allegations.

No hacker or leaked database was involved. The office pointed to ordinary cookies and pixels, which load in the first moments a page opens and run out of sight; in Healthline's case, it said, dozens of them were sharing data. That is why ordinary tags matter: readers cannot see what they send, and a banner is only as good as what the tags do after someone clicks it.

Healthline is not the first case of its kind. In August 2022, the same office settled with Sephora for $1.2 million, alleging, among other things, that the retailer ignored Global Privacy Control opt-out signals sent by shoppers' browsers.

So ask a few questions of any website. Which tags fire before a visitor makes a choice? Do they stop when a visitor says no, or when the browser sends an opt-out signal? What does each tag send, page titles included? Do the contracts with ad partners carry the privacy terms regulators look for? Tolbrook checks a site the way a visitor would and shows the evidence, privately. Tolbrook is not a law firm and gives no legal advice.

Why it matters for your siteA consent banner is judged by what the trackers do after a click, not by how the banner looks.

The transcript

One point five five million dollars. That's what Healthline Media agreed to pay California's Attorney General. Healthline runs a health website the office calls one of the forty most visited in the world.

So what was it accused of? The Attorney General said Healthline kept sharing readers' data with some ad partners, even after they opted out of targeted ads. And it alleged the site's consent banner didn't turn off tracking cookies when a reader unchecked the box.

Then there were the article titles. The office alleged that trackers sent the title a reader was viewing, with data that could identify them. Some suggested a diagnosis, like being newly diagnosed with MS. It also alleged Healthline's ad contracts lacked the privacy protections the office said they needed.

And what did it pay? One point five five million dollars, which the office called the largest settlement yet under California's privacy law. Healthline must also make its opt-outs work, stop sharing data that ties a reader to titles suggesting a diagnosis, audit its ad contracts, and keep its privacy policy accurate.

Notice what this was not. No hacker. No leaked database. Just ordinary cookies and pixels, and a consent box that didn't do what it said.

And it's not alone. In 2022, the same office settled with Sephora for one point two million dollars, alleging, among other things, that it ignored Global Privacy Control opt-out signals.

Regulators now look for exactly that gap: between the choice a website says it gives its readers, and what its tags actually do. Most brands can't say whether their trackers stop when a visitor says no, or what each tag sends when it fires.

That's what Tolbrook checks. We go through your site the way a shopper would, and show you what we find, with the evidence.

Find it. Fix it. Watch it.

Consent bannersSource: California Attorney General

Each summary is ours, drawn from the public announcement it links to. Allegations are the regulator’s own, and a settlement usually comes without any admission. This page reports what was announced. It is not legal advice, and it says nothing about any site we audit.

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